How much does it cost to call international locations? The rate is based on the location that you calling and whether it is a mobile or landline phone number. To check rates, tap More and then tap Rates. Verify the rate entering a phone number or tapping on the Contact icon to select from your address book.
How do I purchase credit? All talk time purchases are charged directly to your iTunes account for Apples and Google account for Android devices. However, for Android users, talk time credits expire one year from the date of purchase. I received: Cannot verify receipt of iTune Purchase. Is my purchase complete? You may receive this message if the connection is interrupted during your purchase.
To determine whether your purchase completed, check your balance. If you balance does not reflect your purchase, redo your purchase.
Does my talk time Account Credit expire? Talk time credit for Vonage Mobile is handled differently, depending on whether purchased through the Apple store or Google Marketplace. How do I check to see how much credit I have remaining? You can check your credit balance from within More or Contacts. How can I find the latest per minute rates? How can I check the rate for the person that I am calling?
Can my Vonage Mobile calls be included on my Vonage bill? Purchases of talk time for Vonage Mobile is paid through active Apple and Marketplace Store accounts only. How can I verify that I am placing a free call or Chat message? If I purchase Vonage Mobile credit, will it be charged based on the exchange rate for my country?
Purchases through iTunes and Android Play Store are based on where your home country is set. Taxes on purchases are handled by the Apple and Marketplace Stores. These taxes, if any, are determined by the billing address and whether you live in a state that imposes a tax on digital goods.
Do I need an international calling plan on my mobile phone to make calls with the Vonage Mobile app? International calls made with the Vonage Mobile app are placed over the Vonage network and you will not be billed by your mobile carrier for these calls.
What features are available when I am on a call? Your features work the same as those found on your Apple or Android device, which include:. How are my Contacts managed? Vonage Mobile syncs the Contact list with the native Apple and Android address book each time you open the app. New contacts added through the Apple or Android smartphones address book will be automatically updated in the Vonage Mobile contact list.
You can also add new contacts to your existing Apple or Android address book using the share contact feature. How do I get incoming calls on all of my linked phones? Any incoming calls that ring the primary phone number of the account for the Vonage Mobile app also rings on up to five Apple or Android devices linked to the account.
Pick up the call on any linked device that you choose. Can the Vonage Mobile app receive calls from Vonage Home customers? However outbound calls to Vonage Home customers are free. Call received from non-Vonage Mobile app and Vonage Home users will be picked up by your mobile carrier native dialer. I downloaded in my country outside of U.
S0 but when I placed a call, I received messag e"You have dialed an invalid number". Either the phone number was misdialed or the correct format is not used when dialing. As Vonage is not considered a local carrier in international locations,you may have to dial the full international number when placing in country calls.
This will enable your local carrier to route the call properly. If you are dialing from your Contact list within the Vonage Mobile app, you must change your entry to this format. Changing the entry in your Vonage Mobile Contact list does not affect your ability to place the same call from your native address book. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors.
If you subscribe to plans with monthly minutes allotments for example, U. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage service operates differently than traditional See www. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer.
Offer good while supplies last. Limited one prepaid or gift card "Card" per household. An eligible customer must be active and in good standing and subscribe to Vonage for two bill cycles. After approval of eligibility, allow business days for the Card to be issued. Terms and conditions are applied to the Cards. Vonage has the sole right to decide all matters and disputes arising from the Card, and all decisions are final. All taxes on Cards are solely Customer's responsibility.
Vonage is not responsible for any damage to the Card sustained during delivery or product defects of any kind. In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.
Vonage Residential Support Enter a search topic. How much does it cost? Does Vonage offer mobile phones or mobile service? Do I need a mobile plan to use Vonage Mobile? Make calls on up to five devices, including purchasing and using "talk time" credits on any linked device. Receive incoming calls and pick up the call on any of the five linked devices. Make calls from any of the linked devices. Receive calls, where incoming calls ring all linked devices.
View all in-app chat messages and missed call history from any linked device. Purchase and use additional calling time on any linked device. Calls to non-Vonage users is available for low cost rates: Purchase and use additional calling time on any linked device.
Chat Features Services are free with other Vonage Mobile users. Record and send video chats within the app. Record videos up to 20MB outside of the app and send through chat. Share location and contact information. The integrated help is displayed. You can then create an email message that is delivered to our Mobile Support team.
You will receive a response to your question within 48 hours. Bills directly to your active iTunes or active Google account. Provides free in App calling and texting to other Vonage Mobile users. Eliminates the need to purchase calling cards. Removes the need to purchase expensive international calling plans. Does not require you to be a Vonage customer.
How do I download and set up Vonage Mobile? How do I removed a linked device from my Vonage Mobile account? How do I know what version I am using? Can I downgrade? How do I move my Vonage Mobile account to a different phone? How do I know if the app is running in the background?
How do I use an Android Wear Watch? How do I pair the Apple Watch? Your number transfer can take up to10 business days to complete. During this time, we assign a temporary phone number so you can receive incoming calls. Just connect a phone to your installed Vonage adapter to use your service while your transfer completes. To obtain status on your number transfer or to jot down your temporary phone number, sign in to your Online Account. There is nothing you need to do to set up your Online Account.
It is created when you sign up for Vonage service. You can request that we change your billing date by Chat or Phone, if you have been a customer for 45 days and meet the following guidelines:.
Vonage bills one month in advance and your payment method is automatically charged each month for the amount due. If payment is not collected, you will have a past due balance. Your current Vonage bill reflects estimated charges to date, including taxes and fees, for the current billing cycle. Your previous billing statements itemize all the charges from a past billing cycle. Sign in to your Online Account to review all of your billing information.
If your payment method is a credit or debit card, you can also update this information using the Automated Payment Hotline. When the feature is on, it remains on until you turn it off. Your Voicemail is turned on as soon as your Vonage service is activated, even if your Vonage adapter is not yet set up. The first time you call Voicemail, you will be prompted to set your PIN and record your greeting.
You can change these at any time. Some Voicemail changes are done on the phone. Other changes such as your Ring Count can be set in Online Account. Use our International Calling Rate Tool to view the rates to call landlines and mobiles in a specific country based on your calling plan. If you are unsure what calling plan you have, sign in to your Online Account to find this information. Before you add another voice line or change your current calling plan, review our list of available calling plans.
While you can add or change to most calling plans in your Online Account, there are some instances where you must Chat or Call Us for assistance. To place a call to an international location, use the following dialing instructions. Refer to International Country Codes , if needed. To sign in to your Online Account , you need your Username and Password. If you have forgotten your Username, use your digit Vonage phone number instead. If you have forgotten your Password, you can reset it.
You can find updates on the progress of your number transfer to Vonage in your Online Account. If additional information is needed to complete the number transfer or if an issue is encountered, you will be directed to the resource resolve.
It takes up to ten business days to complete the number transfer to Vonage once your Number Transfer Authorization NTA form has been completed and submitted. Be certain to have a bill from your current phone provider to help you complete the form accurately and prevent any delay in completion of the number transfer. Before you transfer your phone number to Vonage, contact your DSL Internet service provider to request they convert your DSL service to stand-alone service.
If the stand-alone service is not set up before your transfer completes, you will lose your Internet service and the ability to make phone calls. Check number tranfer status in your Online Account to obtain the date the transfer will complete.
When you transfer a phone number to Vonage, you are assigned a Temporary Virtual Number that is removed when the transfer is complete. Because you have a temporary number, you can make and receive calls as soon as you set up your Vonage adapter. Sign in to your Online Account to view your Temporary Virtual Number and check the status of your number transfer.
See Extensions App for details on how to use. You can also visit the Help Center within the app. See Vonage Mobile App for details on how to use. You can add a second voice line to your Vonage service through your Online Account. The cost for your additional line depends on the calling plan that you choose.
Yes, very easy. All you need to do is connect your Vonage Phone Adapter to your high-speed Internet connection and your touchtone phone.
An installation guide is included with the adapter. I move quite a bit. Will I have to cancel my Vonage service and pay set-up fees every time? You can use Vonage in any location with a high-speed Internet connection without ever having to cancel your service or pay set-up fees more than once.
You don't even have to change your phone number, but if you want, you can choose a new phone number without hassle through your Vonage Online Account. Do I need to contact my current phone service provider to transfer my number? At the end of the online sign-up process you'll be required to "sign" an online authorization form that gives Vonage your consent to transfer your number. Once you submit that form, we'll notify your current service provider and begin the number transfer process.
How long does the number transfer process take? It takes approximately 10 business days for your number to be successfully transferred after you've submitted an approved online authorization form.
Once that happens, you'll get a confirmation email. You can check the status of your number transfer at any time using your Vonage Online Account. How do I use my Vonage service while my number transfer is in process? Vonage gives you a temporary phone number to use until your number is successfully transferred. Once the transfer's complete, your temporary number will be automatically removed from your account.
If I choose a NEW number outside of the area code in which I live, will people outside of my local area be charged for calling me? If you choose a number outside of your local calling area, long distance, regional or local toll charges may apply for anyone who calls you depending on their particular telephone provider and their calling plan. Will my Vonage phone number be listed? We will not list your phone number without your permission.
If you choose a new Vonage number, you won't be listed in any telephone directory. If you're transferring your existing number and were previously listed in your local directory, you have the choice to remain listed or be removed when you fill out the number transfer authorization form. Why do you need my shipping information? We need your shipping information in order to ship the Vonage Phone Adapter to your home or business. Having a different shipping address than what is being used for billing purposes will not affect your shipping process.
As long as you have a U. Can I sign up for Vonage using a P. Unfortunately, Vonage cannot provide service for customers who use P. Boxes: A U. How long does it take to receive my Vonage Phone Adapter? The delivery time for your Vonage Phone Adapter varies depending on the method of shipping you select during sign-up.
The total delivery time ranges from 3 to 7 days from the order date depending on what time of the day your order is submitted. How can I track my order? You can check your order status at any time by logging in to your Vonage Online Account. You'll also receive an email with a tracking number so you can check the status of your order.
Where can I find the per-minute mobile rates to countries not included in my plan? Are there any restrictions on "unlimited" calling? Does Vonage offer mobile phone plans? However, you can use your Vonage calling plan to make unlimited calls in the US and internationally on up to three smartphones—and you can answer calls made to your Vonage phone number from almost anywhere—using the free Vonage Extensions app.
How long does it take to transfer my number? It usually takes about business days. Do I have to sign a contract to get Vonage service? Not all of our calling plans require agreements. You'll be billed the same monthly rate either way, and the only difference is that with a one-year contract, you get free shipping, free activation and get to take advantage of any special introductory pricing.
Yes, it does. Every month, you get minutes of local and long-distance calling across the U. International calls are charged at our low per-minute rates.
No worries. If you go over your limit calling the U. Do I have to sign a contract? Only if you want to. You'll be billed the same monthly rate either way. The only difference is that with a one-year contract, you get free shipping, free activation, and get to take advantage of any special introductory pricing. Yes, in over 10 countries. See our included countries list for details. To what other countries besides Mexico will I have unlimited calling?
This plan includes unlimited calling to landline phones in over 60 countries and to mobile phones in more than 10 of those. Can I call mobile phones and landlines in Mexico with this plan? How do I set up Vonage features? You can set up and manage your features through your Online Account. Learn more about Vonage telephone keypad features. How do I use features with my mobile phone? With Vonage you can use your home calling plan on three smartphones and get the same great calling rates on the go.
Other features, like SimulRing and Call Forwarding, also allow you to receive calls on smartphones, cell phones and landlines. We recommend updating your location in your Online Account so that if any emergency calls are made, they will be sent to the proper location.
How do I know which features are free and which I pay to add? And of course, you get our new and improved app, which lets you make and receive calls as if you were at home. What is the Vonage Extensions app? And how do I set it up? The Vonage Extensions app lets you use your Vonage home calling plan to make and receive calls on three smartphones.
The app can be downloaded from the Apple store or Google play store and linked to your Vonage service. It lets you use your Vonage plan on your smartphone, so you can get the same low rates on the go. Can I use the Extensions app on more than one smartphone? You can download the app to three smartphones and link them to your Vonage home phone service, free of charge. Dial your access number displayed in your Online Account.
Dial the international destination number, including plus the country code. Where are my Voicemails stored with Voicemail Plus? Your Voicemails are stored on Vonage servers, so you can access them from any internet connection or any phone. You can also have your Voicemails sent to an email account and save them on your own device. Can text translations of Voicemails be sent via text message with Voicemail Plus?
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